Over the years customers have asked us about our candy in the jars. Most of the time they take a look at the jar candy, find the one they want and then ask us how they can get the candy out of the jar.
I suppose this question comes from the fact that lots of retail has now gone to "self serve". Not at Sweet Tooth.
If the candy is unwrapped, then we get it out of the jar or case, weigh it, pack it up appropriately and then give it to the customer for payment.
We think of that process as "customer service" and it has been our policy and procedure for 20 plus years.
So what do I think when I go into a store and see candy in barrels or plastic tubes, where the expectation is that the customer will serve him or herself?
I imagine you already know what I think about that. But let's spell it out.
I JUST CAN'T HELP IT!!
I think "Who has put their hand in the candy?" "Who has gotten candy out of the jar and then decided against buying it? Did the customer put the candy back in the barrel or tube? If so, were there hands involved?"
"How many people before me decided to have a sample from the barrel or jar? Did that person ask for help or did that person just reach in for the sample?"
I suppose I could go on and on with my thoughts about this question, but sometimes I even make myself a little neurotic with these thoughts.
I could think "Where is the sneeze guard? Do employees in those stores have permission to slap the customer's hand that goes into the jar? Is there an intercom where announcements about dirty hands is blasted for customers to hear?"
I think I've been reading too many of David Sedaris' short stories.
Just to reassure you, if a customer ever puts his or her hand in a candy jar at Sweet Tooth, that candy goes into the trash ASAP.
This particular event has happened so few times over the years that we rarely have to even think about it. As guardians of candy, we would rather eat dirt than eat candy after hands have been in the jar!!
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